Refund policy
Returns & Refunds
We want you to be happy with your Almigo purchase. We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.
Change-of-mind returns
To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and returned with its original packaging, accessories and components. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at hello@almigo.co.nz before sending the item back. Returns sent without first contacting us may not be accepted.
Unless the product is faulty, damaged, incorrectly supplied, or otherwise covered by your rights under New Zealand consumer law, return shipping costs for change-of-mind returns are the customer’s responsibility.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or you receive the wrong product.
If possible, please provide your order number along with photos or a short video showing the issue. This can help us assess the problem more quickly.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer laws. Where required by law, you may be entitled to a repair, replacement, refund or other remedy.
AI and electronic products
Some Almigo toys contain electronic components and may use internet connectivity, Wi-Fi, compatible apps or online AI services. A return will not normally be accepted as faulty solely because of issues caused by an incompatible device, unavailable internet connection, incorrect setup or failure to follow the supplied instructions, unless the product itself does not meet the guarantees required by applicable consumer law.
Exceptions / non-returnable items
For hygiene and safety reasons, opened or used plush toys may not be accepted for a change-of-mind return. This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.
Gift cards and personalised or specially ordered products are also not eligible for change-of-mind returns.
Exchanges
If you would like a different character or product, please contact us. Where a change-of-mind return is approved, the simplest option may be to return the original item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect an approved return, we’ll let you know the outcome. If a refund is approved, it will normally be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.
European Union 14-day cooling-off period
If your order is shipped to the European Union and applicable law gives you a 14-day cancellation or cooling-off right, those statutory rights will apply in addition to this policy.
Contact us
For return or refund questions, contact us at hello@almigo.co.nz