Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Almigo. Throughout the site, the terms “we”, “us” and “our” refer to Almigo.
By visiting our website and/or purchasing something from us, you agree to these Terms of Service. These terms apply to all users of the site, including browsers and customers.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use the website or purchase our products.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or other rights that cannot lawfully be excluded.
1. ONLINE STORE TERMS
By using this site, you confirm that you are legally able to enter into a purchase agreement or that you are using the site with the involvement and permission of a parent or legal guardian where required.
You may not use our products or website for any unlawful or unauthorised purpose.
2. PRODUCTS
Almigo sells interactive toys, including plush toys that may contain electronic components and AI-enabled or internet-connected features.
We make reasonable efforts to display our products, colours, characters, packaging and features accurately. However, colours and appearance may vary slightly depending on your screen, manufacturing variations or product updates.
Product features, packaging and specifications may occasionally be updated by the manufacturer. Where a change is material to your purchase, we will take reasonable steps to provide accurate information.
3. AI & CONNECTED FEATURES
Some Almigo products may require internet or Wi-Fi connectivity and may use third-party technology or online services to provide interactive or AI-enabled functionality.
Availability and performance of connected features may depend on internet access, compatible technology and third-party services outside Almigo’s direct control.
Parents and caregivers should supervise children when setting up or using connected features and follow all instructions and safety information supplied with the product.
Details about applicable privacy and data practices are provided in our Privacy Policy and any information supplied with the relevant product.
4. CHILD SAFETY
Our products must be used in accordance with their stated age recommendations, warnings and instructions.
Products marked for ages 3 years and above are not intended for children under 3 years. Some products may contain small parts or electronic components and should be used under appropriate adult supervision.
Electronic toys should not be immersed in water unless the product specifically states that it is designed for this purpose.
Charging and use of electronic components should follow the manufacturer’s instructions, including any requirement for adult supervision.
5. PRICES & PAYMENT
Prices displayed on our website are shown in the currency indicated at checkout and may be changed from time to time.
We reserve the right to correct pricing or product information errors. If an error materially affects an order you have already placed, we will contact you before proceeding where appropriate.
Payment must be successfully authorised before an order can be processed.
6. ORDERS
We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, an obvious pricing error, stock unavailability or misuse of our website.
If we cancel an order after payment has been received, we will provide an appropriate refund.
You agree to provide accurate and current contact, billing and delivery information so we can process your order.
7. SHIPPING & DELIVERY
Shipping times displayed on our website are estimates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control. We will provide customers with available information regarding significant delays where reasonably possible.
Please ensure your delivery address is accurate before completing your order.
Further information is available in our Shipping Policy.
8. RETURNS, REFUNDS & FAULTY PRODUCTS
Returns and refunds are handled in accordance with our Return & Refund Policy and applicable New Zealand consumer law.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or other applicable consumer protection legislation.
9. ACCURACY OF INFORMATION
We aim to keep the information on our website accurate and up to date. Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping or availability.
We may correct such information when identified.
10. THIRD-PARTY SERVICES & LINKS
Certain products or website features may rely on services provided by third parties.
Our website may also contain links to third-party websites. We are not responsible for the content or practices of independent third-party websites, although this does not affect any responsibility we have under applicable law.
11. PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
Because some Almigo products may include connected or AI-enabled functionality, customers should also review any privacy information or instructions supplied with the relevant product before enabling those features.
12. PROHIBITED USES
You must not use our website to engage in unlawful, fraudulent or harmful activity, attempt to interfere with the security or operation of the website, introduce malicious code, scrape or collect information unlawfully, or infringe the rights of Almigo or another person.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, content created for the Almigo website, including Almigo branding, graphics and written content, may not be copied, reproduced or commercially used without permission, subject to any rights belonging to third parties.
14. LIABILITY
To the maximum extent permitted by applicable law, Almigo will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.
15. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time. The latest version will be published on this website.
Changes will not retrospectively remove rights that customers already have under applicable law.
17. GOVERNING LAW
These Terms are governed by the laws of New Zealand, subject to any mandatory consumer protections that may apply to customers in other jurisdictions.
18. CONTACT INFORMATION
Questions about these Terms of Service can be sent to: